Shipping policy

Shipping Policy

Thank you for shopping with us. We aim to provide safe, efficient, and reliable shipping for all orders. Please review the details of our shipping policy below.

Processing Time

Standard Products:
Most standard, non-customized products require approximately 7 business days for processing before dispatch.

Customized Products:
Orders that include customization, special finishes, or made-to-order items may require additional production time. The actual processing and shipping date will vary based on the complexity of the customization. We will notify you if any delay occurs.

Shipping Time

Shipping time depends on your destination and the shipping method selected at checkout. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping fees are calculated at checkout based on order weight, size, and destination.

Order Tracking

After your order is shipped, a tracking number will be emailed to you. You can monitor the delivery status at any time using the provided tracking link.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.

Delayed or Lost Packages

If your package is significantly delayed or appears lost, please contact us. We will assist in tracking and resolving the issue with the courier.

Contact Us

If you have any questions regarding shipping or your order status, feel free to reach out to us at j-artteam@outlook.com.